Support
Email [email protected] and we'll get back to you. Include the date and time of the call and the name you booked under.
I paid but never got connected
You should have been refunded automatically. If nothing has appeared after five working days, email us with the date and time and we'll refund it manually.
My call ended early
If the creator hung up, the connection failed, or the language filter ended the call, your unused minutes are refunded automatically. If you think that didn't happen correctly, tell us and we'll check.
The language filter ended my call and it shouldn't have
It is a best-effort tool and it does occasionally get things wrong. Your unused minutes are refunded automatically when it fires. Email us if it keeps happening and tell us roughly what was being said, so we can fix the word list.
I'm a creator and my payout hasn't arrived
Check that your Stripe account is fully connected in your dashboard. Payments need to settle at Stripe before they can be paid out, which usually takes a couple of days after a call. If your dashboard shows a balance and the withdrawal keeps failing, email us.